Returns and Complaints

We view top-quality products and courteous service as a single, integrated whole to ensure your satisfaction. Accordingly, we consider fast and organized processing to be in your best interest. Whether it’s a return or a complaint—we’ll find the best solution for you!

  • If you did not purchase the item through Derungs, please contact your retailer directly to ensure a smooth process.
  • Please complete the form below to the end.
  • Our Customer Order Management will then contact you to discuss the next steps.
  • You will receive a return form from us, which you should enclose with your return.
  • Delivery is at the sender's expense.
  • If you have any questions or queries, please contact our service address at sales@derungs.swiss at any time.

If you did not purchase the item through Derungs, please contact your retailer directly to ensure a smooth process.

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